Privacy Policy

1. Who we are

This policy explains how Adlington Self Store ([INSERT LEGAL ENTITY NAME], company number [INSERT COMPANY NUMBER], registered office [INSERT REGISTERED ADDRESS]) ("we", "us") handles personal data. We are the data controller for information collected through this website and our storage service.

Contact: Adlington Business Park, Macclesfield, Cheshire, SK10 4NL. Telephone 0800 123456. Email info@adlingtonselfstore.co.uk.

2. Data we collect

• Identity and contact details: name, address, email, telephone
• Booking information: storage selected, start date, rental history
• Payment information: handled by our payment providers (see section 4)
• Access information: access credentials and logs of site entry via the mobile access system
• CCTV images of people on site
• Website data: IP address, device and browser information, and cookie data where consented
• Communications with us

3. How we use it and our legal bases

• To provide your storage and manage your booking (performance of a contract)
• To operate site access and security, including CCTV (legitimate interests in protecting property and people)
• To meet legal and accounting obligations (legal obligation)
• To send service messages about your booking (performance of a contract)
• To send marketing, where you have agreed (consent)
• To understand how the website is used, where you have agreed to analytics cookies (consent)

4. Payments

Card payments are processed by Stripe. We do not receive or store your full card number. Direct Debit payments are processed by [INSERT DIRECT DEBIT PROVIDER]. Each provider acts under its own privacy policy and security standards.

5. Mobile and Bluetooth access

Site access is managed through a mobile access system supplied by [INSERT ACCESS PROVIDER]. This processes your account identifier, device information and entry logs so we can grant, record and remove access.

6. CCTV

The site is covered by CCTV for security and crime prevention. Footage retention period: [INSERT RETENTION PERIOD]. Footage may be shared with the police or insurers where lawful.

7. Cookies

We use necessary cookies to run the site and, only with your consent, analytics, functional and marketing cookies. See our Cookie Policy.

8. Who we share data with

• Payment providers (Stripe, [INSERT DIRECT DEBIT PROVIDER])
• Our access-control and storage management software providers
• Website hosting and analytics providers
• Professional advisers, insurers and authorities where required

9. International transfers

Some providers may process data outside the UK. Where they do, we rely on appropriate safeguards such as UK adequacy regulations or the International Data Transfer Agreement.

10. How long we keep data

We keep customer records for the length of your rental and then for [INSERT PERIOD] to meet legal, tax and dispute requirements, unless a longer period is required by law.

11. Security

We use appropriate technical and organisational measures to protect personal data.

12. Your rights

You have the right to access, correct, erase, restrict or object to processing of your data, to data portability, and to withdraw consent at any time. Contact us to exercise these rights.

13. Complaints

You can complain to the Information Commissioner's Office (ico.org.uk) if you are unhappy with how we handle your data. We would appreciate the chance to resolve things first.

14. Changes

We may update this policy. The current version and date will always be shown on this page. Version [INSERT VERSION], last updated [INSERT DATE].